Frequently Asked Questions
Everything you need to know about your next favorite travel companion.
How long does shipping usually take?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.
What is your return and exchange policy?
We offer a 14-day hassle-free return and exchange policy for all unused products in their original packaging with tags intact.
Do Mokobara products come with a warranty?
Yes, our luggage comes with a limited 5-year warranty, while backpacks and accessories are covered for 1 year against manufacturing defects.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery is also available for select pin codes.
How do I clean and maintain my Mokobara bag?
For hardshell luggage, use a soft damp cloth with mild soap. For fabric bags, we recommend spot cleaning with a damp cloth and avoiding machine washes.
Can I track my order in real-time?
Once your order is shipped, we will send a tracking link via email and SMS so you can monitor your package every step of the way.